Customer Service Rep.

full-time, on-site/remote
Position Closed

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At Musora Media, it’s our mission to spread the love of music around the world, empowering our students at Drumeo, Pianote, and Guitareo to develop their skills and reach their musical goals.

As a Customer Support Representative, you are the first point of contact our students will have when they reach out to us with any questions or concerns. We consider students to be part of our family and one of our highest priorities, and we want to treat them as such.

We offer paid vacation time, flexible hours, sick/personal days, and a benefits package after a probation period. Compensation is based on experience. Oh, and don’t forget the office gym, foosball table, and beer fridge. This is an in-person position based at our offices in Abbotsford, BC, if you are located in the Lower Mainland; although we’re open to remote applicants depending on their experience and qualifications.

Responsibilities:

  • Respond and send messages through email and instant messaging platforms.
  • Answer telephone calls from current and prospective students.
  • Be willing to go above and beyond to assist current and prospective customers via all channels of communication.
  • Follow standard procedures to process through email, telephone, and Intercom: new sign-ups; purchases; renewals; cancellations; and refunds.
  • Stay informed about existing and upcoming marketing campaigns and promotions, updates to our websites/platforms and existing bugs or issues reported, for each of our websites/platforms.
  • Perform basic troubleshooting/Tier 1 tech support for our students for all platforms.
  • Report found bugs or issues for investigation.

Key Skills:

  • Minimum 55 WPM
  • Excellent communication skills, both written and over the phone
  • Experience with office suite programs
  • Kind, empathetic, and upbeat approach when communicating with customers
  • Knowledgeable about and able to explain basic computer tasks/processes, e.g. how to print a document; how to clear cookies/cache; why there is video lag due to network factors; etc.

Nice To Haves:

  • Guitar knowledge would be a great asset.
  • Piano and drum knowledge would also be useful.

How To Apply:
If you’re passionate about helping students around the world through their musical journey with Musora -- and love music -- then we need to hear from you!

Applications must be sent by email (don’t apply in person). Along with your resume, please include a cover letter outlining why you (and nobody else) are the one we need to hire.






Just a few reasons you’ll
love being on our team...

MORE FUN, EVERYDAY

We work hard, and play hard too! Get ready for lunch-time foosball, video games, and parties.

KEEP ON LEARNING

Stay up to date and improve your skills. We’ll support your journey to being the best you can be!

MUSICIANS PARADISE

Hang out with musicians every day, and be inspired to continue developing your own skills!

THE RIGHT TOOLS

We’ll provide the right computer for your needs, with everything you need to get the job done!

EARNED FLEXIBILITY

Put in an honest days work, everyday, and you’ll earn flexibility for what days and hours you do it.

AMAZING CUSTOMERS

We serve the coolest customers around - with thousands and thousands of students around the world!