Do you want to join an amazing team doing life-changing work? We’re growing looking to hire another customer service representative to join our team of 40+ staff.

Our customer support team does an incredible job of helping our students to reach their musical goals with our award-winning drum, guitar, and piano lessons. The team is absolutely amazing! I am looking for someone who wants to create something incredible in a supportive team environment. I don’t want you to work here if you’re looking to simply trade time for money. I want someone who is passionate about problem-solving and who sees the art in everything you do.

Our team loves to hang out, go on company retreats, beers after work (or at work #drinkresponsibly), foosball, and video games at lunch. But, that doesn’t mean we don’t work our butts off to reach our goals. We never stop pushing, in good times and bad.

JOB DETAILS AND SKILLS REQUIRED
Your daily schedule will look something like this:

• Respond and send messages through email and Intercom (instant messaging platform).
• Answer telephone calls from current and prospective students.
• Be willing to go above and beyond to assist current and prospective customers via all channels of communication.
• Follow standard procedures to process through email, telephone, and Intercom: new sign-ups; purchases; renewals; cancellations; and refunds.
• Stay informed about existing and upcoming marketing campaigns and promotions, updates to our websites/platforms and existing bugs or issues reported, for each of our websites/platforms.
• Perform basic troubleshooting tech support for our students for all platforms.
• Report found bugs or issues for investigation.
• Piano or Guitar knowledge is an asset.

Now let’s get down to the nitty-gritty. Being cool is most important, but you also need some hard skills. Here is a list of some of the skills you’ll need:

• COMMUNICATION: You have excellent phone skills; talking to people is something you love to do. Also, your in-person communication is confident, direct, and always positive.
• COMPUTER: You are a fast typer and love working with technology. You are excellent at working within systems and creating new systems for improved and organized workflow.
• HARD-WORKER: You’re willing to do whatever it takes to get the job done. Whether that means staying late, doing things outside of your job description, and just being an overall awesome team player that loves their job.

FINAL DETAILS
(read this, as it explains how to apply)

This is a full-time position with hours worked Monday through Friday from 8 AM - 4 PM with a one hour paid lunch break. You will be eligible for a benefits package after your three month probation period is complete, and after your first year of employment, you will be entitled to two weeks vacation and 5 personal days.

Applications must be sent by email (don’t apply in person). Along with your resume, please include a cover letter and tell me some fun facts about yourself. Be honest, no hype, no drama, let’s just see if this is a fit.

(From the desk of Jared Falk, CEO)

I love people and have been building this business for the past 16 years with strong values of relationships before technology. As a musician myself, I see the art in everything we do, from marketing to customer support, and especially video and editing.

Our video production and editing team does an incredible job of filming and publishing our award-winning drum, guitar, and piano lessons. The team is absolutely amazing! They are passionate about what they do and have fun while they’re doing it. I am looking for someone who wants to create something incredible in a supportive team environment. I don’t want you to work here if you’re looking to simply trade time for money. I want someone who is passionate about problem-solving and who sees the art in everything you do.

Our team loves to hang out, go on company retreats, beers after work (or at work #drinkresponsibly), foosball and video games at lunch. But, that doesn’t mean we don’t work our butts off to reach our goals. We never stop pushing, in good times and bad.

At Musora you will have the opportunity to work with some of the worlds best musicians to create educational video products that reach a worldwide audience. Our YouTube channels have a combined 2.4 million subs, our student base consists of 25,000+ people globally and these numbers are continually growing. Your work will be seen by hundreds of thousands of people and will help just as many become better musicians.

As a Video Editor you will be working with raw footage to create the finished product. This includes organizing footage, editing footage, graphics creation, colour grading, etc. It will be your job to take the raw footage and turn it into a video our audience engages with and can easily follow. You will need to be creative and autonomous as well as confident and explorative.

JOB DETAILS AND SKILLS REQUIRED:
Your primary duties will include:

Video content creation:

• Filming and editing of music lessons with both in-house and guest artists
• Video editing for social media and blogs
• Filming and editing video trailers, special announcements and special projects, etc.

Now let’s get down to the nitty-gritty. Being cool is most important, but you also need some hard skills. Here is a list of some of the skills you’ll need:

• A self-starter
• Proficient organizational abilities
• Excellent filming and production skills
• Excellent video editing skills
• Excellent verbal and written communication skills
• Proficient with Premiere Pro (or other video editing software)
• Basic understanding of Photoshop
• Basic understanding of After Effects
• Experience with Google apps (Gmail, Docs, Sheets, DataStudio), and key video platforms (YouTube, Vimeo, Facebook and Instagram)
• Up-to-date on the latest trends and best practices in video production/editing.
• Understand the power of storytelling

FINAL DETAILS
(read this, as it explains how to apply)

This is a full-time position with hours worked Monday through Friday from 8 AM - 4 PM with a 1 hour paid lunch break. Wage will be between $15 and $19 per hour, based on your previous experience. You will be eligible for a benefits package after your three month probation period is complete, and two weeks vacation and 5 personal days, following the completion of your first year of employment.

Applications must be sent by email (don’t apply in person). Along with your resume, please include a cover letter and tell me some fun facts about yourself. Be honest, no hype, no drama, let’s just see if this is a fit.

We are looking for an experienced and motivated front end web developer to join our team. This individual’s primary focus will be to coordinate with and assist our existing team in creating and maintaining the front end for web applications. We are looking for someone with intermediate to advanced level skills and experience, and someone who can grow into a full leadership and management level role.

Compensation will be based on experience. We also offer paid vacation time, flexible hours, sick/personal days and a benefits package after a probation period. Our offices are located in Abbotsford, BC. We may be able to help with relocation expenses if necessary.

Required Skills

• High level experience with vuejs/react or similar javascript frameworks (3+ years experience)
• In depth knowledge of MVC or MVVM architectural patterns
• HTML/CSS
• SASS
• Automated testing
• Working with external APIs
• Strong project management skills (SCRUM)
• Strong application UI/UX skills
• Git/source control

Responsibilities

• Work with our design team and product manager to build and maintain the front end for our web applications
• Work with our product manager and back end team to estimate timelines for new features and new applications
• Assist our back end team in API planning & development
• Coordinate with and assist our design team
• Investigate and fix bugs
• Participate and assist with design/UX, code review, and planning/brainstorming

Nice To Haves

• Code in open source projects
• In depth knowledge of ES Harmony (ES6+)
• PHP and Laravel experience
• Portfolio of personal websites or apps you have worked on
• Experience managing and coordinating a development team
• Design skills
• Intimate knowledge of backend systems and APIs